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Order your custom DTF transfer up to 12x12.
Feel free to upload artwork that is up to 12in x12in. But please remember that single image pricing only allows 1 logo or single image only per sheet. If you'd like more than 1 logo/image you can submit as a gang sheet.
Recommended Artwork Guidelines
1. Use professional graphics software. We prefer PDF, AI (adobe illustrator) and PSD (photoshop) formats. We also accept EPS, JPG, BMP, PNG, and SVG formats.
2. Create artwork at desired print size
We print your artwork at the exact size you upload it. For example, if you select the 12x12 sheet size and upload a graphic that is 6in x 8in, we will print your graphic at 6in x 8in.
Resolution - If you are using non-vector software like Adobe Photoshop, set the resolution to 300dpi when you create your document. Re-sizing (especially upsizing) non-vector graphics can result in blurry pixelation and/or jagged edges on your image.
3. Convert Fonts
All type must be converted to a non-editable format. Type that is "live" or editable may not display accurately when opened on another computer with a different font library. To convert fonts, simply follow the instructions below for your graphic software.
AI - Convert to outlines by selecting all text > Type > Create Outllines
Photoshop - Rasterize type by selecting each text layer > layer > rasterize type
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**Shipping Policy for Custom Orders**
Thank you for choosing us to create a custom masterpiece for you! Our standard shipping policy ensures a smooth and enjoyable experience. Please take a moment to familiarize yourself with our shipping guidelines:
**Order Processing Time:**
Ready to ship items: Once the order has been placed, please allow up to 2 business days (not including Saturday or Sunday) processing time.
Customized Items: Processing Custom orders requires careful crafting and attention to detail. As such, our estimated processing time for custom orders is 10 business days.
**Shipping Methods:**
We offer a range of reliable shipping options to ensure your custom creation reaches you in a timely manner. You'll have the choice to select your preferred shipping method during checkout.
**Shipping Time:**
The estimated shipping time varies based on your location and the chosen shipping method.
**Shipping Rates:**
Shipping rates are calculated during the checkout process and are based on your delivery address, the shipping method you choose, and the weight and dimensions of your custom order.
**Tracking Information:**
Once your custom order is shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the progress of your order as it makes its way to you.
**Address Accuracy:**
Please ensure that your shipping address is accurate and complete before finalizing your order. We cannot be held responsible for any delays or issues resulting from incorrect or incomplete addresses provided by the customer.
**Order Tracking and Support:**
If you have any questions about the status of your custom order or its shipment, feel free to reach out to our customer support team at sales@rusticcharmbydesign.com. We are here to assist you and provide updates on the progress of your order.
**Shipping Policy Revisions:**
We reserve the right to revise our shipping policy at any time without prior notice. It's recommended to review our policy periodically to stay informed about any updates.
We appreciate your trust in us to bring your custom order to life. If you have any further questions or concerns about our shipping policy, please don't hesitate to get in touch with us.
Thank you for choosing Rustic Charm By Design for your custom creations!
As Always,
Aya and Louis
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. A few more return rules are as follows:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with the receipt or proof of purchase.
If your return is accepted, you'll receive a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@rusticharmbydesign.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rusticcharmbydesign.com
